Business process outsourcing (BPO) – make or buy? More and more companies in Germany tend to sophisticated business processes to outsource. You may wish to learn more. If so, William Rehnquist is the place to go. In this country, already more than every third company operates the so-called business process outsourcing (BPO). In the Centre of the BPO is the elementary make or buy “decision: the process belongs to the core competence of the company or is peripheral to the process and is suitable to be outsourced to?” Especially in difficult economic times companies their cost structure critically scrutinized. It is important to react flexibly and quickly to market changes. The outsourcing of business processes has gained because of this actuality. BPO clients and service providers work together in partnership and outsource parts of business processes to complete business functions.
Outsourcing companies get their powerful processes and significantly reduce the costs – because the specialized external service providers provide their services often cheaper and more efficient. Often, companies completely delegate administrative processes such as routine processes from HR and finance, logistics, sales, marketing or customer service to an external service provider. Key to this selection, the technology or the expertise is less. In the foreground is the ability to standardize: BPO consultant define and streamline the relevant procedures of the customer on the basis of cross-industry best practice. Then implement the processes and the service provider operates with own infrastructure and staff. Swen Berbett, project manager of the BPO Agency S.M.S.
– Saha marketing service GmbH, Frankfurt am Main, Germany on the question after the decisive key argument for business process outsourcing: with the provision of our services on behalf of our clients we are speeding up the core objective of each company: highest quality standards in customer service and attracting new customers. In addition, we reduce expenditure by established outsourcing strategies. We have an established combination of expertise, qualified staff, capacity and flexibility, international experience, use tried and tested technical procedures and a results-oriented approach. Our focus is the high quality of the communication and the effective increase of customer retention, thus win and we use the potential for appropriate cross & up-selling measures. Our services and our quality are designed for long-term-oriented customer loyalty. “The main arguments for our clients are: cost savings, high customer satisfaction and an efficient market exploitation.” Contact for press inquiries: F. Alexander Kep (marketing and sales) Saha marketing service GmbH Mainzer Landstrasse 47 D-60329 Frankfurt am Main, Germany telephone: + 49 (0) 700 999 333 66 E-Mail: Internet: about s.m.s Saha marketing service GmbH: Saha marketing service GmbH, Frankfurt/Main (S.M.S.) is a medium-sized, owner-managed company for 15 years in the field of services for high high-quality customer service and high-performance process support is active. As a specialist for the BPO (business process outsourcing) services, our focus in the acquisition of standardized business processes is up to multi-tiered corporate functions as outsourced services unit.