Imagine that the buyer is your friend. Yes, it is familiar, and you really want to know how he's doing. With that mindset you get consumer confidence. Working in a boutique, I served a very sociable woman. In the process of fitting (we conjured her wardrobe over the 15-year-old daughter) so we got to talking, they thought if they were previously acquainted. Of women customers, I learned many new and interesting. But this is not all the things she has bought more than planned.

When the sales process has been completed, and I said goodbye with the client, the administrator said, "It's your friend?" The answer surprised him: "None. I first saw her. " That should work well seller. Returning to the rules. Let's welcome the process went well, now you need to start talking. Ask the buyer that he would like to purchase: what model, color, texture.

Fish for this information unobtrusively, diluting the incidental questions about mood, the weather, style. The conversation will build itself if you start correctly. Look for the one who are selling. You have to use words and expressions characteristic of a particular sex, age, social status of man. So, if you work with young people, be them easier to use slang in a speech, ask the school affairs or sympathies of a computer game. Teenage girls are interested in new trends in fashion and relationships with boys. If a person held in front of you, be judicious with it, a little serious, but friendly and mild.